Help Center
Updated on 2025-07-28
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5min read
Roku offers a straightforward way of watching Amazon Prime Video. However, circumstances can cause Amazon Prime Video to crash. Although it does not happen often, viewers should be aware of how to troubleshoot this issue. This article discusses ten solutions to resolve Amazon Prime Video crashing on Roku. Finally, we share a hint about a solution that enables users to download Amazon Prime Video movies and shows permanently for offline viewing.
Image: roku-amazon-prime-video.jpg
Part 1: What Is Roku and How Does It Work?
Not everyone owns a smart TV—but with Roku, you can easily turn any regular TV into a smart streaming hub. Roku is a digital media player that lets you stream shows, movies, and live TV from popular apps like Amazon Prime Video, Netflix, and Hulu.
Key Features:
- Quick setup – just plug it into a TV with an HDMI port
- No monthly Roku fee – only pay for the streaming services you use
- Intuitive interface – clean home screen with customizable layout
- Voice-enabled remote – navigate easily with voice commands
- Supports 4K & HDR – crisp, high-resolution streaming
How Roku Works:
Step 1: Plug the Roku into an HDMI port and connect it to your Wi-Fi network.
Step 2: Create a Roku account (no subscription for basic use).
Step 3: Add streaming apps from the Roku Channel Store.
Step 4: Open any app (such as Amazon Prime Video) and log in with your credentials. Stream content as much as you like.
Note: Roku automatically updates its software and apps to improve performance.
Pros and Cons of Roku
| Pros ✅ | Cons ❌ |
|---|---|
| Affordable streaming options | Ads on the home screen |
| More than 5000 apps on the Roku Channel Store | Limited storage on the lower-end models |
| Easy-to-use interface | Premium apps like Netflix and Amazon Prime Video require subscriptions |
| Works with almost all TVs | Occasional app crashes |
| Frequent software updates | No web browser |
Part 2: Roku Compatible Devices and TVs
Roku offers several device options for different needs and budgets. Here’s a quick comparison:
| Device | Best For | Connection | Remote Features |
|---|---|---|---|
| Roku Express | Ideal for older HD TVs | HDMI | Basic remote |
| Roku Premiere | Budget-friendly 4K support | HDMI | Basic remote |
| Roku Streaming Stick+ | Compact design for travel & strong Wi-Fi | HDMI | Voice remote |
| Roku Ultra | Top-tier performance with Ethernet option | HDMI + Ethernet | Voice + headphone jack |
| Roku Streambar | Streaming + soundbar combo | HDMI | Voice remote + speaker |
What About Older TVs?
For older TVs without HDMI ports, use a compatible HDMI-to-Composite converter with newer Roku models. Alternatively, consider using legacy Roku devices that support composite cables.
Part 3: Why Amazon Prime Video Keeps Crashing on Roku
Several factors can cause Prime Video to crash or freeze on Roku. These include:
- App glitches – Corrupted or outdated Prime Video app
- Network instability – Weak or fluctuating internet connection
- Roku firmware issues – Outdated system software
- Amazon server downtime – Temporary service outages from Amazon
- Device overheating or low memory – Slows down performance
Part 4: 10 Fixes for Amazon Prime Video Crashing on Roku (2025)
If your Amazon Prime Video app keeps crashing on Roku, try the fixes listed below in the order provided. Please note that the order is important.
1. Restart Roku
Go to: Settings > System > Power > System Restart
OR Unplug the system for 30 seconds and then plug it back in.
2. Check Roku and app updates
From the Roku home screen, go to Prime Video > Options (*) > Check for Updates. Install any available updates.
3. Clear Roku Cache
Use your remote to enter this sequence: Home (5x) > Up > Rewind (2x) > Fast Forward (2x). Your Roku will freeze briefly and restart to clear the cache.
4. Update Roku Firmware
Go to Settings > System > System Update > Check Now to ensure your Roku is running the latest firmware.
5. Remove and reinstall Prime Video:
Navigate to Prime Video > Options (*) > Remove Channel. Then go to Streaming Channels > Search > Prime Video to reinstall it.
6. Check Internet Speed
Ensure your internet speed is at least 5 Mbps for HD and 25 Mbps for 4K. Restart your router if needed.
7. Switch to a Wired Connection (if possible)
For Roku Ultra users, use an Ethernet cable for a more stable connection.
8. Factory Reset Roku
As a last resort: Settings > System > Advanced System Settings > Factory Reset. Note: this erases all settings and channels.
9. Contact Support:
Roku Support – support.roku.com; Amazon customer service – Amazon Help
10. Try Watching on Another Device
Use your phone, tablet, or computer to verify if the issue is specific to Roku.
Part 5: Bonus – Download Prime Video for Offline Viewing
Still facing crashes or poor connectivity? Consider downloading Prime Video content for smooth offline playback.
Try Eassiy One-stop Streaming Video Downloader—StreamFox for Video, a reliable tool that lets you download and permanently store Prime Video content for offline viewing—without annoying DRM restrictions. It supports HD/4K downloads, batch downloading, subtitle preservation, and works on both Windows and macOS.
Eassiy One-stop Streaming Video Downloader
Download videos from Netflix, Amazon Prime, YouTube, and three other streaming services as local MP4, MKV, or MOV files in 4K at 10X speed.
Key Features
- Compatible with both Windows and macOS
- Supports Amazon Prime Video and other major platforms
- Fast downloads with customizable resolution and format
- Subtitles available in multiple languages
- Save videos permanently and share them easily offline
Step-by-Step Process:
Step 1: Visit the StreamFox website to download and install the software. Use the free trial option. OR register with StreamFox to enjoy all benefits.
Step 2: Open the tool and select Amazon Prime Video.
Step 3: Log into Amazon Prime Video via StreamFox’s integrated browser.
Step 4: Search for your desired movie from the options on the home screen. Drag it to the red box marked “Add to Queue.”
OR enter the movie title in the search bar and add it to the queue.
Step 5: Download multiple videos simultaneously by checking the respective boxes and adding them to the queue.
Step 6: Change the video resolution according to your system’s storage capacity.
Step 7: Select your preferred video output format.
Suppose you download multiple videos simultaneously. Check the respective boxes and choose the video format. Click “Convert All.”
Step 8: Find your downloaded video in the “Finished” section of the app. Click “View Output File” to watch the video.
Part 6: Frequently Asked Questions
1. Is Roku available worldwide?
Roku is primarily available in the United States, but also supports Canada, the UK, Germany, Australia, and a few other regions. Roku does not officially sell devices or offer support services in Asia, Africa, the Middle East, Eastern Europe, and South America (except Brazil and Mexico).
2. Can you use Roku in a country where it is not supported?
If you import a Roku device to an unsupported country:
- It may power on, but many apps won’t work due to geo-blocking.
- You’ll need a US/supported country Roku account.
- Depending on your location, streaming services like Amazon Prime Video may be blocked.
3. Is there an alternative to Roku in unsupported countries?
Yes, various alternatives are available to Roku in unsupported countries.
- Amazon Fire TV Stick (widely available globally)
- Google Chromecast (works in most countries)
- Apple TV (expensive but globally available)
- Android TV or Google TV devices, such as Xiaomi and Nvidia Shield
Conclusion
With this 2025 troubleshooting guide, you should be able to resolve most Amazon Prime Video crashing issues on Roku. For uninterrupted viewing—even offline—StreamFox offers a smart and convenient solution. Enjoy your favorite content anytime, anywhere!